PhotoArt Imaging Digital Arts Center
Frequently Asked Questions…do any of these answer yours?
How big can I make my digital photos?
The size to which any digital photo can be enlarged depends completely on the resolution, in pixels, of the original digital file. The higher the resolution, the larger the image can be printed and maintain the original quality. By processing your digital file through our specialized software, and maintaining certain parameters known to yield original quality results, we can determine the largest size possible with your particular file. No charge for this service.
I have a digital file too large to email…how do I get it to PhotoArt Imaging?
If your digital file is too large to attach to an email message, we offer an upload page for sending your files. Access to this page is provided in the ordering section of the Website. The upload utility can accept files up to 1 GB in size per upload.
How long will it be before I get my enlarged photos?
Average project turnaround is 3-5 business days. After we receive your quote request and image file(s), process to size to check for print quality, we send you a formal quote for your project as soon as possible. If you confirm the order by payment that day, your prints will ship 24-48 hours after order confirmation. We ship USPS priority, and delivery is usually within 3 days, generally 2 days.
What is the best type of photo paper for my print?
The surface finish of the photographic papers selected for your photo is really a matter of personal preference. Actually, if your photo is to be framed under glass, the paper finish is not as important. Generally though, we do not recommend the flat matte finish for photographs, if you are concerned about getting the sharpest detail possible.
Are the satin canvas prints ready to be framed?
The satin canvas prints are shipped print only. For the satin canvas prints we leave 2″ -3″ of extra material around the image for mounting purposes. These prints are designed to be mounted on artists stretcher bars for the best presentation. After stretching the canvas, you would then mount in your frame. Prints are pre-sealed for protection.
What is the best image file type to send for the best quality?
Digital photos saved in any image file format will print just fine, but photos saved in either raw, converted to tiff, or in tiff format, will contain much more image data, and therefore produce a higher quality print. Each time a jpeg file is re-saved it loses image data. Although it requires a much larger storage card, we always recommend capturing images on the highest quality resolution, and in raw or tiff file formats.
Do you enlarge from a CD I have?
We accept files emailed, uploaded or mailed to us on a Zip disk or CD. If you mail us your images on either storage devise, we return them with your enlarged prints. When mailing your photos, please send project instructions or a printed copy of the quote request we have sent you.
How is my print shipped?
We ship US Postal Service priority mail. Delivery is usually 2-3 business days, and they deliver to P.O. Boxes. Prints 11×14 or smaller are shipped flat packaged in a box or flat envelope. Larger prints are rolled in acid free tissue and shipped in a commercial grade 4″ diameter mailing tube.
I have some custom photo work I want done with my picture, how much will it cost?
To provide an estimate for custom photo work, we generally need to see what work needs to be done and determine the amount of time required for your project. The more specifics you have about the custom work you have in mind, the better we will be able to help you with an estimate for your project.
How long will my print last before fading?
All we produce here are premium quality prints. Any paper finish you choose is of archival quality which means, the print will be non-fading, and independently rated at 75-100 years of print stability under normal viewing conditions. These are considered Giclee’ class prints.
I want my photo enlarged to a custom size for a frame I have, is that a problem?
We can create and print any custom size you could want. For custom print sizes, simply follow the prompts for custom print sizes in the ordering section of the Website. Sometimes image cropping is required to accommodate custom sizes. We can crop your photo to the custom size and send back a sample to view at no charge.
Can I order the print and give you my credit card information over the phone?
Sorry, we do not process credit cards here at the studio. Our only form of accepting order payment with a credit card is through our online payment processing service “Paypal”. We use Paypal because we consider them the largest and most secure payment processor on the Web. When you click the “submit payment” button you are entering Paypal’s secure Website for card processing. All credit card payments are guaranteed.